Our Guarantee

At Blue Rocket we believe recruitment works best when both sides are invested, working as a partnership.

That’s why we have packaged our solutions a little differently, so where we don’t ultimately make a placement a commitment fee of £499 is applied (£1250 for senior and executive roles). These fees are wrapped inside our Happiness Guarantee – a clear promise about how we’ll behave, and what you can expect in return.

1. What the Happiness Guarantee Means

In simple terms:

If we don’t deliver the level of service, effort and value we’ve agreed at the start – we’ll make it right.

That could mean:

• Adjusting or crediting fees
• Providing additional work at no extra charge
• Reviewing and resetting the brief, expectations or approach

The point is: you’ll never feel “stuck” paying for poor effort or lack of effort from us. Our business is built on Trust, Transparency, Integrity and Fairness, not quick wins.

2. How We Invest Upfront (at our risk exposure)

Behind every assignment we take on, there is real time and cost, including:

• Sponsored job ads on platforms like Indeed, Reed and niche logistics boards
• Researching the market and mapping relevant companies and talent
• Direct approaches to passive candidates
• Reviewing applications, shortlisting & interviewing internally
• Screening calls, qualification interviews and profile write-ups
• Setting up interviews, obtaining & delivering feedback, managing offers, negotiations and start dates

We carry all of that whether a hire happens or not. So, our commitment fees of £499 / £1,250, should we not fill the role (but made & applied maximum effort and resources) simply recognises and rewards that investment, allowing us to create a better service & delivery for all, opposed to who can send the CV the quickest, adding minimum value to your hiring process, just playing the numbers game.

3. How the Guarantee Works – By Service

a) Candidate Boost & Assist | £900 + VAT

• You pay an upfront fixed fee for our Candidate Boost & Assist project.
• We agree in writing:
• The role profile and must-haves
• The target market
• The planned attraction and sourcing activity
• Communication and feedback expectations

Our promise to you:

• We will:
• Run a full attraction and search campaign
• Manually review and shortlist
• Introduce a minimum of three suitably experienced candidates (unless we’ve jointly agreed the market is too tight and decide to pause/stop).
• Provide clear written summaries and arrange interviews where requested

If you’re not happy:

• Tell us specifically what’s fallen short (e.g. relevance of candidates, speed, communication).
• We will:
• Either put things right within an agreed timeframe or
• Adjust, credit or roll part of the fee forward to a future assignment if we agree expectations haven’t been met.

You’ll never be left feeling you’ve paid a fee and got nothing of substance in return.

b) Traditional / Shared-Risk Search with “No Fill” Contribution (£499)

For contingent or shared-risk searches where we do the work but if no hire is ultimately made, a £499 + VAT contribution is payable.

This is not a penalty; it’s a contribution towards:

• Sponsored advertising and marketing
• Time spent sourcing, screening and shortlisting
• The value of market insight and feedback we’ve shared along the way

Covered by the Happiness Guarantee:

We will only stand behind this fee if we have:

• Delivered an agreed shortlist of relevant, qualified candidates
• Communicated clearly and consistently throughout
• Been honest with you about salary, location, market conditions and feasibility

If we haven’t lived up to that, we will reduce or waive the no placement fee. Fairness works both ways.

c) Senior & Specialist (Executive) Search – “No Fill” Contribution (£1,250)

For senior, specialist and executive mandates, the work is deeper and more intensive:

• Defining the ideal profile and success criteria
• Mapping the market and approaching passive leaders
• Multiple structured interviews, detailed profiles and advisory input on compensation and positioning

Where no hire is ultimately made, a £1,250 + VAT contribution is payable – again, this reflects the significant senior-level research and engagement we’ve carried out.

Your protection:

• If we don’t execute the search to the depth, quality and communication standards we set at the outset, we will review, reduce or remove that fee.

4. What You Can Expect from Us – Every Time

Across all solutions, you can expect:

• Clarity upfront – scope, process, timelines and fees agreed before we start
• Honest advice – we’ll tell you if salary, spec or expectations don’t fit the market
• Quality over volume – pre-qualified, position-relevant shortlists, not inboxes flooded with CVs
• Human-first communication – real conversations, clear feedback, no ghosting or radio silence
• Ethical use of tech – we use AI and automation to move faster, but humans make the judgements that matter

If we fall short on these, our Happiness Guarantee is your safety net.

5. What We Ask from You – Our Fairness Request

To deliver the best possible outcome, we ask you to:

• Give a clear, honest brief
  Share the real must-haves, nice-to-haves, and deal-breakers.
• Be responsive
  Provide feedback on CVs and interviews within agreed timeframes, so we don’t lose good candidates.
• Be realistic about the market
  In shipping, freight forwarding and logistics, great people are in demand. We’ll guide you on salary, flexibility and expectations.
• Respect the work already done
  If we’ve invested in a search, run adverts, and delivered candidates or market insight, we ask that you honour the agreed commitment or no-fill contribution – unless we’ve clearly failed our own high standards.
• Communicate early if things change
  If the role is put on hold, filled internally or re-scoped, let us know as soon as possible so we can adjust fairly on both sides.

6. Payment Terms

• 14-day payment terms on all invoices, including commitment fees and no-fill contributions, unless otherwise agreed in writing.

7. In Summary

Our Happiness Guarantee exists to make recruitment fairer and more transparent for everyone:

• You know exactly what you’re paying, why, and what you’ll get for it.
• We share the risk with you, instead of loading it all onto one side.
• If we don’t deliver what we promised, we’ll own it & fix it – not hide from it.

You treat us fairly for the time, cost and expertise we put into your roles. We treat you fairly by standing behind our work and our word.

Any questions, or clarification needed, we are always up for an open conversation, so all expectations are managed and we can start working on finding you the best people for your business. Call the team on 023 8033 6633 or email hi@bluerocketrec.com